If when you try to restart your Transaction PIN you receive a “Contact Support” message it is because the information that you entered in the form is not correct. Please contact us by getting a help ticket  from our Help Center, selecting the options “I forgot my transaction NIP” and the subcategory that works best for your problem.

You will immediately receive an e-mail with the necessary requirements for us to verify your information, in order for you to proceed with the restart of your transaction PIN.

Upon sending these requirements, one of our agents will follow up your ticket within 24 to 48 hours, keeping you informed of the progress of your request.