Immediately change your Bitso access password, as well as your PIN (the password you use in the mobile app and on the website as an electronic signature). If you suspect that your email account has been compromised, change your password as soon as possible. If there is any unrecognized movement in your accounts, please contact us immediately through the following channels: 

Bitso Chat:

Create a Support  Ticket:

Remember that Bitso will not ask for confidential information such as passwords, PINs or dynamic keys, or ask you to download applications. Protect your information!